Responsible Finance Forum

MicroSave Social Performance Management Toolkit

This manual is designed to assist MFIs, Investors, Donors, MicroSave staff, other consultants and
stakeholders in conducting the initial SPM diagnostic and action planning visit. Do note, that this
does not mean one must follow this manual exactly, nor that one should be prescriptive in what
SPM is or should be for an MFI. It is up to the MFI to define what is important, and any outside
consultant or stakeholder must simply help guide the MFI to discover potential solutions for
achieving that vision. One must therefore be open to new ideas and flexible in the application (or
adaptation of the tools) depending on context. Subsequent versions of this manual may be further
tailored to be shared with MFI staff directly so that they may conduct the assessment and action
planning themselves.


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