Tools & Frameworks

Microfinance Operational Risk Management Tool Guides: Detailed Risk and Controls Assessment (DRACA)

Categories: Social Performance & Audit
13 May 2015
The Detailed Risk and Controls Assessment (DRACA) tool is an analysis tool for understanding operational risks faced by an institution. This tool follows a systematic framework to identify the inherent risks in a process, and evaluate the controls put in place by the institution to address these risks. The detailed analysis is visually presented in an easy-to-interpret ‘DRACA Dashboard,’ which clearly identifies processes where risks have not been mitigated sufficiently. […]
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Microfinance Operational Risk Management Tool Guides: Branch Transaction Risk Reports

01 December 2015
Branch Transaction Risk Reports are a set of three tools focused on identifying operational risk events at a branch level. Examples of risk events include unexpected computer downtime, bugs in software applications, and misplaced documents. These events are identified at each branch, collated from all branches, and then analyzed to establish trends and identify risk management solutions. The tools are designed to capture daily risk events, systematically monitor and analyze […]
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Mystery Shopping for Financial Services

Rafe Mazer, Xavier Gine and Cristina Martinez
Categories: Client Protection
02 November 2015
Policy makers are increasingly integrating consumer research methodologies to monitor the market, gather insights, and inform policymaking. Mystery shopping is a tool that involves sending consumers to places of business, government agencies, or other service providers to simulate a typical customer inquiry. By conducting mystery shopping visits, we can better understand important financial inclusion issues such as differentiated treatment of low-income or inexperienced consumers, quality of product advice, and compliance […]
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Alternalte Delivery Channels and Technology

Geraldine O’Keeffe, Charlene Bachman and Omoneka Musa Oyier
Categories: Client Protection
05 August 2013
The ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has involved the design of products such as microloans, low balance savings accounts, micro-insurance, and mobile money transfer that are specifically tailored to meet the needs of the often excluded low-income mass market. Delivering these products […]
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Principles for Investors in Inclusive Finance

Categories: Investor
The Principles for Investors in Inclusive Finance (PIIF) provide a framework for responsible investment in inclusive finance. The PIIF are housed within the Principles for Responsible Investment and were established in January 2011 on the initiative of investors and Her Royal Highness Princess Máxima of the Netherlands in her role as UN Secretary-General’s Special Advocate for Inclusive Finance for Development. The group developed the PIIF together with the PRI Initiative, […]
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Social Performance Assessment (SPA)

Categories: Social Performance & Audit
The SPA analyzes the infrastructure and processes an MFI has in place to achieve its social objectives. It combines field evaluations with comprehensive scoring and monitoring of an MFI’s practices to provide a globally comparable assessment grade. The SPA enables investors to make more informed socially oriented decisions, highlights an MFI’s strengths and limitations, and assesses the likelihood of an MFI having a positive effect on the lives of its […]
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MicroSave Social Performance Management Toolkit

Categories: Social Performance & Audit
This manual is designed to assist MFIs, Investors, Donors, MicroSave staff, other consultants and stakeholders in conducting the initial SPM diagnostic and action planning visit. Do note, that this does not mean one must follow this manual exactly, nor that one should be prescriptive in what SPM is or should be for an MFI. It is up to the MFI to define what is important, and any outside consultant or […]
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Social Performance Indicators SPI4 Guide

Categories: Social Performance & Audit
The 18 months following the launch of the Universal Standards in June 2012 was a pilot test period during which many different SPTF members around the world introduced the Universal Standards to their respective institutions. During this period, CERISE, in collaboration with SPTF and a panel of experts, also developed the SPI4, an updated version of the SPI tool that is fully aligned with the Universal Standards.
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The Universal Standards for Social Performance Management

Categories: Social Performance & Audit
The 18 months following the launch of the Universal Standards in June 2012 was a pilot test period during which many different SPTF members around the world introduced the Universal Standards to their respective institutions, Based on their feedback, SPTF revised the language in the Universal Standards to eliminate redundancy and clarify terms. SPTF also incorporated all updated language provided by Smart Campaign for its client protection certification standards.
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Calculating Transparent Pricing Tool

MFTransparency’s very popular “Calculating Transparent Prices” Tool is an Excel-based tool that can be used to analyze the cost of a particular loan product. This tool helps the users understand how various factors influence the total cost of a loan. It also enables cost comparisons between loans with different fee structures. The software is multi-lingual and may be configured on the opening screen. The three main components of the Calculating […]
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