Background Materials

You can find all of the presentations and background materials here. Simply press the title of the one(s) you would like to access.

Responsible Finance Forum V Final Agenda

The agenda for the event can be found here.

Consumer Protection and Emerging Risks in Digital Financial Services

This presentation offers a perspective on Consumer Protection and emerging risks in digital financial services from Bangladesh, Uganda, Colombia, and the Philippines. It was presented at Responsible Finance Forum V on August 28, 2014 in Perth, Australia.

In the Fast Lane: Innovations in Digital Finance

The lack of infrastructure is a key challenge in Africa, and distribution is often the missing link between innovation and impact. Even in countries with nearly ubiquitous agent networks, such as Kenya and Tanzania, distribution remains a principal challenge in the development of mobile money.

Global Pulse Survey on Responsible Digital Finance

Results from this will shape this growing global agenda and dialogue by shedding light on the state of practice and perspectives — across public, private and non-profit sector actors — on this important topic.

Consumer Protection and Emerging Risks in Digital Financial Services

Presentation given at the Responsible Finance Forum in Perth, August 28th, 2014.

Case Study Series: Shifts to Electronic Payments

Case Study Series highlights specific examples of shifts to electronic payments by government agencies, businesses or development partners. Each case study documents the extent of the shift and the factors that have helped or hindered it, in order to provide insights which are relevant to a wide readership interested in how to shift from cash to electronic payments.  Read more…

Electronic G2P Payments: Evidence from Four Lower-Income Countries

Increasingly, governments and donors are looking to move their social cash transfer payments from cash to electronic and, in some cases, incorporate financial inclusion objectives into these payment schemes. This momentum toward electronic payments (e-payments) rests on the promise of improving transparency, decreasing costs, and reducing leakage on the one hand, and facilitating value-added services through financial access on the other.

Voting the Double Bottom Line: Active Governance by Microfinance Equity Investors

Socially oriented equity investors—particularly those that take formal roles in the governance
of microfinance service providers and funds—face challenging situations and decisions.1 Equity investing requires active governance—and this is particularly true for value-based investing because value-based investors seek to guide the company so that it behaves responsibly and creates both financial and social returns. Again and again in the course of research, those involved in microfinance institution (MFI) governance have said that most microfinance investors are not taking an active enough role.

Consumer Protection Regulation in Low-Access Environments: Opportunities to Promote Responsible Finance

Responsible finance is much in the news these days, as the fallout from irresponsible financial practices and products in the United States and other developed markets continues to affect global finance. Regulatory failure clearly played a role in the meltdown of the financial system. One silver lining of the global financial crisis is that more attention is being paid to financial consumer protection. Debates in the legislatures and central banks of countries with sophisticated financial markets are highlighting the link between protecting financial consumers and stable, efficient markets. Restoring consumer confidence in the financial system is a key priority.

Responsible Finance: Putting Principles to Work

In this paper, we define what we mean by responsible finance, both as an end-state vision and in terms of a pragmatic focus on client protection and social performance management to help achieve our goal. This paper explores the state of responsible finance knowledge and practice, with a focus on three mutually reinforcing client protection strategies: Industry self-regulation, government regulation and supervision and Improved consumer capability. It also examines emerging practice to support the basic premise of social performance management–that business processes must be aligned with mission and, ultimately, deliver on the premise of client benefit.

Microfinance and Mobile Banking: Blurring the Lines?

In January 2012 a new banking business was about to emerge in the Philippines. After being in the wholesale microfinance lending business for two years, BanKO (which is licensed as a savings and thrift bank) was ready to jump into retail microfinance by using the mobile phone as its main channel. With years of experience at Bank of the Philippine Islands (BPI), Chief Executive Officer (CEO) Teresita Tan knew all too well the high cost of branch operations and recognized that leveraging the mobile phone would be critical to successfully establishing a low cost business that was scalable. What emerged was a new microfinance bank that offered customers payment, savings, credit, and insurance products accessible primarily over the mobile phone and at BanKO’s 2,000 partner outlets.

Applying Behavioral Insights in Consumer Protection Policy

Policy makers in emerging markets and developing economies (EMDEs) can draw on new consumer and behavioral findings and research tools to develop policies that better protect financial consumers while enabling advances in financial inclusion. By seeking to understand how personal, social, and environmental factors shape human behavior, behavioral research helps to reveal why individuals do not always act as one would expect or as they themselves intended to, and sometimes not even in the way that might be best for their welfare.

The Role of Funders in Responsible Finance

Most donors and investors supporting financial inclusion do so with an aspiration to improve poor people’s lives. In recent years, the movement toward responsible finance has shaped the industry’s belief that financial services providers have a responsibility to deliver financial services in a way that is transparent, fair, safe, and likely to generate benefits for poor clients. There are two key dimensions for implementing the responsible finance agenda: client protection and social performance.

Organising Exchange and Learning Events: the Example of a Financial Consumer Protection Workshop

This practical guidance note summarizes lessons learned in terms of organizing an exchange and learning event among policymakers in the area of financial consumer protection (FCP).

Financial Capability and Consumer Protection – A way Forward to Financial Inclusion in Africa

This paper offers a framework for considering the three aspects of responsible finance, identifies opportunities for partnership and suggests some innovative new approaches to making progress toward more healthy and sustainable financial inclusion.

Toward Inclusive Islamic Finance

The revolution of Islamic Microfinance is pending. In recent years, the discussion on Microfinance has made significant leaps. Following the 2007 crisis, the industry has reflected on potential areas of poverty reduction and employment creation, the importance of its double bottom line of profit and social impact and, by extension, the need of putting consumer protection principles at the center of attention. The shift from quantity towards quality in supplying access to financial services is vital, especially given the significant proportion of people left without access to finance who will need to be taken into consideration.

Responsible Finance in Ghana, Kenya, Tanzania, and Uganda

Insights from the MFW4A conference “Promoting Financial Capability and Consumer Protection, A Step Forward towards Financial Inclusion in Africa”,held in 2009, demonstrate the importance of responsible finance to unleash the potential of African financial sectors to drive economic development and reduce poverty across the continent.