Responsible Finance Forum

Responsible Finance in Vietnam

Duflos, E. & Le, T.T.
01 August 2014

Evaluating consumer protection for low-income people in Vietnam

This report describes the state of financial inclusion in Vietnam and the existing financial consumer protection (FCP), regulatory, and supervisory framework for low-income clients. It also analyzes the role of industry self-regulation bodies in promoting responsible finance, as well as the extent of implementation of consumer protection principles by financial services providers. The report focuses on two of the three pillars of responsible finance: consumer protection, regulation and supervision, and industry standards and codes of conduct.