Best Practices and Recommendations on Financial Consumer Protection

24 Apr 2014

    In the last fifteen years, financial systems in the Americas have experienced substantial regulatory and institutional changes as a result of periods of crisis. These changes reflect financial sector authorities and regulators ´ search for sustained economic growth in the region, under stable financial conditions and having removed barriers for the adequate provision of financial services. In this regard, the provision of financial services has become a priority in various […]


    Microfinance and Mobile Banking: Blurring the Lines?

    27 Aug 2013
    • Michel Hanouch
    • Sarah Rotman

    In January 2012 a new banking business was about to emerge in the Philippines. After being in the wholesale microfinance lending business for two years, BanKO (which is licensed as a savings and thrift bank) was ready to jump into retail microfinance by using the mobile phone as its main channel. With years of experience at Bank of the Philippine Islands (BPI), Chief Executive Officer (CEO) Teresita Tan knew all […]


    Financial Education Programs and Strategies: Approaches and Available Resources

    06 Mar 2013

      The global financial crisis highlighted the importance of financial literacy and capability, because the lack of consumer knowledge played a role in the genesis of the crisis. To become more active and confident participants in the financial sector, consumers need awareness, understanding, and knowledge about various types of rapidly evolving financial products and services and associated risks, such as fraud and over-indebtedness. As the variety and complexity of financial products […]


      Codes of Conduct and the Role of Microfinance Associations in Client Protection

      06 Mar 2013
      • Cara S. Forster

      Codes of conduct are fundamentally an effort at self-regulation, whether they apply to one organization, such as a microfinance institution (MFI), or an association and its members. Th is Technical Note explores the variety of reasons why and how microfinance associations may choose to adopt and promote self-regulation through a code of ethics or code of conduct. In this Note, three case examples are presented that illustrate three different approaches […]


      “Pure” Intentions and Practice: Challenges and Good Practices in Consumer Protection in Microinsurance

      06 Mar 2013
      • Emily Zimmerman
      • Barbara Magnoni
      • Andrea Camargo

      This paper explores challenges and good practices in consumer protection in microinsurance, defining “consumer protection” as the effective use of microinsurance products by low-income consumers to protect themselves against risk. Consumer protection challenges fall into four main categories, 1) education and information, 2) product and process design, 3) regulation and financial soundness of providers and programs, and 4) capacities and responsibilities of stakeholders. The paper develops a “checklist” of attributes […]


      Responsible Finance: Putting Principles to Work

      10 Sep 2011
      • Katharine McKee
      • Estelle Lahaye
      • Antonique Koning

      Early microfinance pioneers created the sector with the aspiration to improve poor people’s lives. There were huge swathes of “white space” where low-income households had little or no access to formal finance. This challenge, in turn, demanded sustainable and scalable models for delivering adequate financial services to poor people. This is the essence of the double bottom line in microfinance: a social commitment to benefiting clients married with a financial […]


      Global Pulse Survey on Responsible Digital Finance

      10 Sep 2010
      • Jamie Zimmerman

      Results from this will shape this growing global agenda and dialogue by shedding light on the state of practice and perspectives — across public, private and non-profit sector actors — on this important topic. The survey results — which will be shared at the upcoming Responsible Finance Forum, GPFI meetings and in forthcoming CGAP publications — will be used to: Identify particular consumer risks that arise when financial services are […]


      Financial Capability and Consumer Protection – A way Forward to Financial Inclusion in Africa

      26 Aug 2010
      • Karen Losse
      • Margaret Miller
      • Pim Engels

      Poor households and low-income individuals often have limited access to basic consumer financial services, such as payments, savings, loans and insurance. Consequently, they lack the assets needed to finance life-cycle events such as birth, marriage and education, they remain vulnerable to adverse shocks, and have to revert to expensive and traditional forms of finance. In Africa, on average only 20 percent of households have access to formal financial services. Even […]

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