Publications

Modular Financial Services: The New Shape of the Industry

21 Mar 2018
  • Chris Allchin
  • Matt Austen
  • Aaron Fine
  • Ted Moynihan

Modular financial services may be an alarming prospect for today’s firms, especially those who are now vertically integrated “manufacturers” and have loyal – or at least inert – customers. Yet, properly managed, established firms can benefit through access to more customers, improving their offering, lower operating costs and a shift of resources to areas of strategic strength. For new entrants to banking and insurance, an industry with roughly $5.7 trillion of […]

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From Trust to Loyalty: A Global Survey of What Investors Want 2016

21 Mar 2018

    Since CFA Institute and Edelman last conducted the Investor Trust Survey in 2013, investors’ trust in the financial services industry to do what is right has generally increased. In addition, investors have a slightly more favorable view of the industry (61% for retail investors and 57% for institutional investors) versus the general population surveyed in the 2016 Edelman Trust Barometer (51%), but in both groups, financial services remains in the […]

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    Roadmap for the Future of Impact Investing: Reshaping Financial Markets

    21 Mar 2018
    • Amit Bouri
    • Abhilash Mudaliar
    • Hannah Schiff
    • Rachel Bass
    • Hannah Dithrich

    The Roadmap for the Future of Impact Investing: Reshaping Financial Markets presents a  vision for more inclusive and sustainable financial markets and articulates a plan for impact investing to lead progress toward this future. Specifically, the Roadmap details six categories of action to drive progress toward the vision. For each category, the Roadmap describes specific actions needed, which stakeholders should lead on these actions, and a timeframe. Enacting the plan will require […]

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    Digital Credit In Tanzania: Customer Experiences & Emerging Risks

    28 Feb 2018
    • Michelle Kaffenberger

    In June-August, 2017, CGAP, with inputs from FSD Tanzania, conducted surveys in Tanzania to identify customer experiences with digital credit, including uses of digital credit, emerging risks, and the size of the digital credit market. The surveys consisted of: Nationally representative phone survey (representative of phone owners), of N=4,574 Tanzanians. The sample was drawn from random digit dial technique, which relies on a randomly-generated list of mobile phone numbers in […]

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    Mobile Technologies And Digitized Data To Promote Access To Finance For Women In Agriculture

    28 Feb 2018

      Smallholder farmers, male and female, face a persistent and well-documented finance gap; they are often invisible to or deemed too risky by banks to serve and their financial needs do not align with the terms of most microfinance lending. They lack access to other relevant products and services as well: agricultural insurance is notoriously difficult to provide, savings accounts are often accessible only in distant urban bank branches and extension […]

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      Remittances and Financial Inclusion: A Demand-Side Analysis of Low-Income Jordanians and Syrian Refugees in Jordan

      28 Feb 2018
      • Nadine Chehade
      • Antoine Navarro
      • Danielle Sobol

      Remittances volumes to low- and middle income developing countries have a potentially large development impact because they are three to four times bigger than official development assistance and more stable than foreign direct investment. They are projected to reach US$450 billion in 2017 (KNOMAD 2017). On such important volumes, the slightest decrease in transaction cost amounts to millions more channeled to end recipients. Over recent years, the global average cost […]

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      G20 Argentina 2018 Priorities Paper

      30 Jan 2018

        Under its G20 Presidency’s theme of “Building Consensus for Fair and Sustainable Development” Argentina has released the GPFI Priorities Paper, which identifies the priorities for 2018. The document focuses on the role of digitisation to financially include the underserved population, particularly those in the informal economy. This agenda has been designed to be relevant for both developing and developed countries. To that end, under Argentina’s G20 Presidency, the GPFI will deliver a […]

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        Global Financial Inclusion and Consumer Protection Survey

        30 Jan 2018

          Financial sector authorities increasingly prioritize financial inclusion and financial consumer protection, alongside existing priorities of stability and integrity. An enabling environment that facilitates competition, promotes innovation and the use of technology, addresses risks in a proportionate manner, and empowers financial consumers to make informed choices is critical to improving financial inclusion and consumer protection. Financial sector authorities have pursued a range of enabling environment reforms but progress has been uneven: […]

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          Inclusive Insurance: Closing the Protection Gap for Emerging Customers

          30 Jan 2018
          • Susy Cheston

          Emerging consumers present a promising market for insurance, and creative insurance companies have been developing promising models to reach this market for years. Since the 1990s, the microinsurance movement has demonstrated the benefits of insurance for low-income people, as well as exploring new business models to serve these customers profitably in frontier and emerging markets. Microinsurance pioneers, as well as social insurance programs, targeted customers in the informal economy who […]

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