Publications

Implementing Client Protection in Microfinance

01 May 2014
  • Daniel Rozas

Recognizing a need to make the commitment to client well-being explicit and actionable, the providers, investors,donors, and support organizations that make up the microfinance community introduced the Client Protection Principles (CPPs) in 2008. The Smart Campaign was launched in 2009 to assist the microfinance industry in implementing the principles. The Campaign now has over 2,300 endorsers from 130 countries,including 700 microfinance institutions (MFIs). After nearly two years, it is possible […]

Putting the Principles to Work: Detailed Guidance on the Client Protection Principles

01 May 2014

    This draft guidance is intended to engage participants in developing a consensus on the meaning and interpretation of each of the Client Protection Principles (CPPs). It gives general guidance on how each principle should be applied. The document is based on a slightly revised list of principles from the original six developed in 2008 which formed the basis of the Smart Campaign. The changes are proposed in order to open […]

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    Financial Institution roles and responsibilities: key points for Responsible Banking.

    01 May 2014
    • Laurie Dufays

    Social, responsible, sustainable – these are the new buzz words when it comes to conducting business. We hear and read them every day in the news, more in reference to how things should be than to how things actually are. Corporate social responsibility was first conceived as a kind of separate wing of the enterprise, where it engaged in activities purported to serve society. But now society demands enterprises integrate […]

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    Good Practices for Financial Consumer Protection

    01 May 2014

      This publication can also be found on the World Bank website. Until the financial crisis of 2007-09, the global economy was adding an estimated 150 million new consumers of financial services each year. Rates of increase have since slowed but growth continues apace. The financial crisis highlighted the importance of financial consumer protection for the long-term stability of the global financial system. At the same time, rapid increases in the […]

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      Over-Indebtedness of Microborrowers in Ghana

      01 May 2014
      • Jessica Schicks

      Providing access to finance for those excluded from the formal financial system was and still is the mission of microfinance. What has changed, however, are the main challenges on the way to success. In the past, the financial sustainability of the service was the main hurdle to be cleared. Today, responsibility in service provision claims more of our attention. This is because something has happened that seemed virtually impossible only […]

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      Taking Stock: Financial Education Initiatives for the Poor

      01 May 2014

        When people have low levels of financial literacy, they often make unproductive financial decisions: they spend their money in suboptimal ways, borrow too much, save too little, and miss opportunities for investing. By communicating the knowledge, skills, and attitudes associated with sound money management, financial education can offer these individuals the means to use their scarce financial resources more effectively and to choose the financial services and products that best […]

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        Responsible Finance – A Catalyst for Responsible Business

        01 May 2014
        • Manfred Haebig
        • Roland Gross

        Global sustainable development challenges such as climate change or poverty cannot be addressed without Responsible Finance – finance that integrates social, environmental and governance concerns into the lending and investment decision making of financial institutions. Responsible financial systems can contribute to the goal of sustainable economic development through promoting business innovation and strengthening economic,environmental and social responsible behavior of businesses. Businesses need access to capital, credit or equity to expand […]

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        Bridging the Gap: The Business Case for Financial Capability

        01 May 2014
        • Anamitra Deb
        • Mike Kubzansky

        Between 500 million and 800 million of the world’s poor now hav eaccess to finance—yet our research suggests that only 110 million to 130 million of that number have received any sort of financial capability training. In other words, only 25% of these many millions have been taught how to use their new found access to the world of formal finance wisely and to their advantage. That leaves 75%—a staggering […]

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