Publications

COVID-19 AND THE INSURANCE INDUSTRY: WHY A GENDER-SENSITIVE RESPONSE MATTERS

17 Jun 2020
  • Susan Holliday
  • Prapti Sherchan
  • Sarah Ebrahimi

Women play key roles in their homes, communities, and businesses. If insurers develop targeted approaches and products for women, they have the potential to earn up to $1.7 trillion by 2030. They can also help increase women’s understanding and willingness to buy insurance products to better protect their families or the companies women own or operate. The COVID-19 crisis poses new challenges for women and insurers. This guidance note highlights best practices […]

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MICROFINANCE IN THE COVID-19 CRISIS: A FRAMEWORK FOR REGULATORY RESPONSES

17 Jun 2020
  • Patrick Meagher

A framework for identifying and assessing crisis responses must take account of the special characteristics of microfinance. This calls for an approach that is empathetic toward vulnerable clients, attuned to the specific risks of microfinance services, and open to communication and consultation with the industry. This leads to the question of how regulators should respond. A review of current practice in a range of countries suggests there are six key […]

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GENDER-DIVERSE AGENT NETWORKS FOSTER CHANNEL ACTIVITY AND FINANCIAL INCLUSION FOR WOMEN

16 Jun 2020
  • Fabian Reitzug

While digital financial services (DFS) have greatly contributed to financial inclusion, progress in women’s inclusion has recently been stalling. Accelerating progress towards parity requires innovations that remove barriers to women’s inclusion. IFC research explores the importance of gender for women’s DFS usage and finds that gender drives transactions patterns in agent banking: women are significantly more likely to transact with female agents and transact larger amounts with them. These results […]

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DIGITAL FINANCIAL SERVICES AND THE BUSINESS OF MANAGING CASH: USING DATA-DRIVEN INSIGHTS TO ADDRESS THE AGENT LIQUIDITY CHALLENGE

15 Jun 2020
  • Fabian Reitzug
  • Soren Heitmann

Agent liquidity remains a persistent challenge providers face when building economically viable, reliable, and trustworthy agent networks. Despite the availability of a variety of tools, providers have not necessarily been able to fully address and resolve this critical issue. IFC research explores the diverse factors that influence agents’ abilities and constraints to better understand and frame the problem. Based on findings from multiple African countries, the field note showcases how […]

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WHO WILL CHURN? LEVERAGING PREDICTIVE MODELING FOR INSIGHTS AND ACTION ON DFS CUSTOMER INACTIVITY

15 Jun 2020
  • Fabian Reitzug
  • Soren Heitmann
  • John Irungu Ngahu

Growth in digital financial services (DFS) access is a success story in Sub-Saharan Africa, contributing to the financial inclusion of underserved populations. Yet, rapid take-up often results in a significant number of customers who sign up for accounts and quickly become dormant or never used at DFS all. This field note shows how IFC draws upon findings from surveys, segmentation analysis, and predictive modeling to uncover reasons for inactivity and […]

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LEVERAGING INCLUSIVE BUSINESS MODELS TO SUPPORT THE BASE OF THE PYRAMID DURING COVID-19

05 Jun 2020
  • Alexis Geaneotes
  • Kathleen Mignano

The COVID-19 crisis is expected to roll back some of the progress made against global poverty over the last two decades, with the greatest impact on individuals at the base of the economic pyramid. Inclusive businesses that expand access to goods, services, and livelihoods for these individuals are responding to the crisis by reorienting and adapting their inclusive business models and operations. This note highlights seven actions that companies are […]

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TECHNICAL NOTE: RISK-BASED CUSTOMER DUE DILIGENCE | REGULATORY APPROACHES

29 May 2020
  • Patrick Meagher
  • CGAP

Regulators face a challenge in balancing policies on anti-money laundering and combating the financing of terrorism against placing the least burden on outreach to the poor and unbanked. This Technical Note provides guidance on using risk-based approaches to customer due diligence (CDD), supported by examples drawn from around the world. There are three regulatory options for employing risk-based CDD: Principles-based approach Single low-risk threshold Framework of multiple risk tiers. Each requires regulators […]

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THE VALUE OF PAY-AS-YOU-GO SOLAR FOR MOBILE OPERATORS

13 May 2020
  • Nicolas Snel
  • George Kibala Bauer
  • Ilana Cohen
  • Cat Morais

The mobile industry and pay-as-you-go (PAYG) solar companies are natural allies. The rapid growth of the PAYG model has been fuelled by mobile money technology allowing low-income households to make payments for their solar home system. In return, mobile operators expect to get more value from PAYG clients by increasing and diversifying their mobile usage, but this has hardly been demonstrated so far. Quantifying the value of these partnerships for […]

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GUIDANCE ON PROTECTING CUSTOMERS DURING COVID-19

08 May 2020

    The impact of COVID-19 on businesses is acute, forcing them to deal with unprecedented financial and operational stress. For CDC investees, this will have immediate implications for consumers in some of the most underdeveloped economies and financially vulnerable populations. Effects in emerging markets are expected to be wider and more severe, so while regulators and governments continue to respond on a daily basis to support their economies, companies will need […]

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    PAYMENT ASPECTS OF FINANCIAL INCLUSION IN THE FINTECH ERA

    23 Apr 2020

      Fintech can spur financial inclusion by facilitating payments, but it is not a panacea and comes with risks that need to be managed, concludes a report by the Committee on Payments and Market Infrastructures (CPMI) and the World Bank. Financial inclusion starts with payments, which act as a gateway to other services, such as savings, credit and insurance, argues the report. At the heart of payment services are transaction accounts […]

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