This publication can also be found on the World Bank website.
Financial consumer protection laws, regulations, supervisory and oversight structures constitute an essential element of the modern financial system. As recent financial crisis demonstrated,adequate financial consumer protection is an important contributor to financial stability. Moreover, responsible behavior by financial service providers and ability for the users of financial services to protect their interests contribute to economic empowerment of the population. Aggressive financial inclusion targets adopted at national and international levels and active policies to support broad based financial inclusion need to be supported by effective implementation of financial consumer protection and improvements in financial capabilities of consumers.