While digital financial services (DFS) have greatly contributed to financial inclusion, progress in women’s inclusion has recently been stalling. Accelerating progress towards parity requires innovations that remove barriers to women’s inclusion. IFC research explores the importance of gender for women’s DFS usage and finds that gender drives transactions patterns in agent banking: women are significantly more likely to transact with female agents and transact larger amounts with them. These results suggest pathways for improving the value proposition of agent banking to women and advancing their financial inclusion through changes in agent networks, products and service delivery.
Originally published on the Partnership for Financial Inclusion’s website.