Responsible Finance Forum

Client Satisfaction In Microfinance Program

S. M. Rahman
01 August 2006
Source:  Increasing Capacities of Organizations in Microfinance (INCOME)-III
 CARE Bangladesh

CARE Bangladesh through its microfinance project called INCOME III aims to increase access to financial services for the poor in Bangladesh. Improved access allows the poor to save and borrow money to meet their investment and consumptions needs. Access to microfinance has a strong correlation with poverty reduction. The INCOME III project operates in urban and per-urban areas of three big cities viz. Dhaka, Chittagong and Khulna with more than 30 partner MFIs, which provide financial services to the poor.The project builds capacity of these MFIs and provides them with capital to expand their operations. The impact of the project has been positive, reaching more than 250,000 clients. In addition, the project has provided training combined with technical assistance to build the capacity of the partners that include corporate governance, financial accounting, product development, framing business plan development, carrying out participatory institutional assessment and mainstreaming gender issue. As a result of this support, the efficiency of service delivery and financial sustainability of the partner MFI shave significantly increased. Despite all these things, very little could be known from the client side. It occurred to the project management that so far no research or study has been carried out to know the feedback of the clients, their likes and dislikes on the products & services that are being offered to them. There is no denying that the clients are at the focal point of the microfinance program but their reactions have indeed remained largely unknown. In order to enable the MFIs to know what the clients think about the programs, what the MFIs’ role should be in this context, the project management has decided to galvanize the MFIs on the issue by commissioning the study on Client Satisfaction. We believe that client satisfaction is the essence of market competition that will lead to providing quality products and services. The objective of the study was primarily to know the likes and dislikes of the clients using SEEP Tools and gathering institutional experiences of the partner MFIs and other best practices at the national level contributing to client satisfaction.

230 thoughts on “Client Satisfaction In Microfinance Program

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  16. I apologize if this is a duplicate comment (I submitted previously and I think it disappeared.)I think a plan that works is the best plan, whatever that is.Have you thought of adding exercise into your program? Maybe you could put an extra 5 dollars into your dividend account for every mile walked or something? It is hot up here now, but I have been loving my evening walks!

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  33. I'm not confident enough in my understanding of migrations to offer much. As far as northern Italy is concerned, R and I seem to be paleolithic and E seems to be neolithic, so those would seem to be the logical ones to pick from.The paleolithic peoples had slightly longer heads and sloping foreheads than the neolithic farmers. Trying to tell that from an artist's impression is not going to be easy but will tell you which of the two periods to look in.

  34. In my personal page at FTDNA, there is a section titled (Y) Haplogroup. Under it are matches to a 12 marker selection.It currently shows, for my R1a & R1a1, 2 two-step mutations from Inia; also, 7 four-step mutations from India & 2 additional four-step mutations from India-tribal; along with one each from Sri Lanka & Uzbeckistan.My line came from Norway in the late 1800's.interested bystander, Aug 2 '08

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  37. Hola Jesús. He leído poco del curso, pero ya me tiene “enganchada”. Gracias por él.Por cierto, alguna posibilidad de que pueda hacer algún curso presencial en La Coruña?.Ojalá me puedas ayudar también en esto.Mientras, recibe mi agradecimiento.Un saludo desde Coruña. Diana.

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  42. We can not know who is signing autograph Jangwoo??? please!!There are also more autographs at the sides, but there Jangwoo beside an empty place, need to fill it;)And other firms are idol’s too??? Let me know plz!It seems very nice gesture by Jangwoo, remember Jangwoo’s mother came to visit and gave him a hard Eunjung autographed something is mutual yupiiiiiii!!Omooooooooooooooooooooo OMOOOOOOOOOO!

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  45. I think this raises a really good point. Although you are finding more time where you could write, you’re choosing to feed yourself and your creativity in a different way. We don’t have to fill every spare minute writing though sometimes I thnk we feel that we should. Enjoy gaming!

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  47. OK, teď již rozumím. :o)Navíc se domnívám, že vÄ›tu “Jde ostatnÄ› o zásadu vÅ¡eobecnÄ› platnou v celém trestním právu, které je založeno na principu poÅ¡kození jiného než pachatele.” je tÅ™eba vykládat v daném kontextu takto:”Jde ostatnÄ› o zásadu vÅ¡eobecnÄ› platnou v celém [současném českém] trestním právu, které je založeno na principu poÅ¡kození jiného než pachatele.”S takto doplnÄ›nou vÄ›tou asi nelze nesouhlasit, ne?

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  52. Hello again. Love this site. Re-draft, standard 6 pt per TD league. QB and receivers are set and Dez killed me yesterday.Start two running backs: S Jax gets the start. I have Ahmad Bradshaw and Keiland Williams as the only options I would consider starting. What are your thoughts? Usually, I wouldn’t be asking this question, but with Bradshaw’s demotion, should I go elsewhere or is this just Coughlin trying to send a message? Also, would you start Baltimore’s Defense against Tampa Bay or Oakland against Miami. I am leaning towards Oakland. Thanks.VA:F [1.9.21_1169](from 0 votes)

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  66. Den buddhaen var utrolig fin. Jeg skal flytte til Trondheim nÃ¥, sÃ¥ om du har noen butikker Ã¥ anbefale, hadde det vært veldig flott!Var forresten innom den butikken i Torggata i dag. Ikke bare hadde de kule haremsbukser, men veldig mye annet fint stæsj ogsÃ¥. Takk for tipset 🙂

  67. SÃ¥ fine bilder :)MÃ¥ si meg enig i at det er vemodig nÃ¥r høsten tar over, og blomstene tar farvel for denne sesongen.Skulle vært flinkere til Ã¥ kjøpe inn litt snittblomster – en god ide som du har, Ã¥ kjøpe inn til helga som ekstra kos :)Ha en fin kveld

  68. Zgadzam siÄ™ z TobÄ…. Okres wojenny i powojenny powinien już dawno być na zimno opisany przez historyków. Podobnie PRL – przecież kpinÄ… z pamiÄ™tajÄ…cych tamte czasy jest historyczno – propagandowy obraz PRL-u, ktory siÄ™ wtej chwili wbija ludziom do głów.Gdyby poważna nauka siÄ™ tym zajęła nie mielibyÅ›my wielu politycznych problemów tej chwili – jak np z Grossem.

  69. I know the feeling. sometimes, it just comes to a point of overwhelming need to clean. I also clean to work out my anxiety – not knowing what else to do about a situation…i can always clean and feel like I accomplished something… haha.

  70. : je te recommande les programmes d’Arte, les « zouzous » (France 5) pour tes enfants. Pendant que Lyly, son frère, regardent les Zouzous, tu peux donner une suite à Dimanche patates. N’oublie pas que tu as été un précurseur…Profite pleinement de tes grandes vacances.

  71. dit :Je me suis inscrite pour suivre la formation de secouriste du travail il y a quelques jours……La raison est malheureusement très simple. Dommage qu’il ait fallu cela!Quelqu’un proche de moi est aujourd’hui vivant grace à sa femme qui a su lui donner les premiers soins pendant les 4 longues minutes que les secours ont mis à venir……C’était il y a 3 semaine Ouch, tu m’étonnes, ça motive… j’espère que ton proche va bien désormais.

  72. bread, cheese, meat, peanut butter has always been a favorite! or try changing brands of heart worm preventative-Heartgard is a chewy beef brick that i’ve found most dogs like but the coverage isn’t that great (heartworm, hooks, rounds).

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  74. Dear Richard, I have to-day just lost a female rabbit. She shared a run with a neautured rabbit called Salt. There is a wired partition between the runs where Sooty lives. He is a male unneautured rabbit. Could I put them to-gether? Now. Also how long do rabbits generally live? Thank you.

  75. comme je suis d'accord avec toi! La première chanson comme j'avais dis chez Daniel m'avait absolument renversé! Un coup de coeur absolu! Des frissons à chaque fois, et l'envie de le réecouter. J'aimerais vraiment pouvoir m'organiser pour aller les voir à Belfort, car en plus ds la même soirée il y a "ma" Sara Blasko… alors deux pepites le même soir… c'est juste que le voyage, etc. me couterait plus que le billet… organiser je dois! 🙂

  76. Yes, get rid of the old solar units. if you are on propane or natural gas, I highly recommend the tank-less water heater, They are expensive to buy and install, but they are 80% more efficient than tank style water heaters. Right now you can get a $ 300 tax credit for one. My electric bill dropped by 60%. I had an electric tank style heater. +3Was this answer helpful?

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  78. I found the 98 to have more tobacco and earthen flavors..after I decanted it for a good couple hours and had it laying down for, hmm..well, until a couple months ago..went with our Christmas meal.

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