Responsible Finance Forum

Client Satisfaction In Microfinance Program

S. M. Rahman
01 August 2006
Source:  Increasing Capacities of Organizations in Microfinance (INCOME)-III
 
 CARE Bangladesh

CARE Bangladesh through its microfinance project called INCOME III aims to increase access to financial services for the poor in Bangladesh. Improved access allows the poor to save and borrow money to meet their investment and consumptions needs. Access to microfinance has a strong correlation with poverty reduction. The INCOME III project operates in urban and per-urban areas of three big cities viz. Dhaka, Chittagong and Khulna with more than 30 partner MFIs, which provide financial services to the poor.The project builds capacity of these MFIs and provides them with capital to expand their operations. The impact of the project has been positive, reaching more than 250,000 clients. In addition, the project has provided training combined with technical assistance to build the capacity of the partners that include corporate governance, financial accounting, product development, framing business plan development, carrying out participatory institutional assessment and mainstreaming gender issue. As a result of this support, the efficiency of service delivery and financial sustainability of the partner MFI shave significantly increased. Despite all these things, very little could be known from the client side. It occurred to the project management that so far no research or study has been carried out to know the feedback of the clients, their likes and dislikes on the products & services that are being offered to them. There is no denying that the clients are at the focal point of the microfinance program but their reactions have indeed remained largely unknown. In order to enable the MFIs to know what the clients think about the programs, what the MFIs’ role should be in this context, the project management has decided to galvanize the MFIs on the issue by commissioning the study on Client Satisfaction. We believe that client satisfaction is the essence of market competition that will lead to providing quality products and services. The objective of the study was primarily to know the likes and dislikes of the clients using SEEP Tools and gathering institutional experiences of the partner MFIs and other best practices at the national level contributing to client satisfaction.

230 thoughts on “Client Satisfaction In Microfinance Program

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  16. I apologize if this is a duplicate comment (I submitted previously and I think it disappeared.)I think a plan that works is the best plan, whatever that is.Have you thought of adding exercise into your program? Maybe you could put an extra 5 dollars into your dividend account for every mile walked or something? It is hot up here now, but I have been loving my evening walks!

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  23. SikuControl93 / 30. Januar 2012mir ist auch noch ein sehr großer mengel aufgefallen. unzwar wenn der FL ganz oben ist und man die Schaufel entleeren will fliegt nur die hälfte raus da sie nicht bis ganz nach unten kippt Antworten

  24. В 3-классе должны поменять школу, подскажите, в какую надо отдать ребенка, чтобы не поломали психику.На данный момент ребенок заканчивает 2кл на”5″Советуют 1гимназию

  25. dit :Aaahhh j’adore ce film et je l’ai découvert petite fille aussi (avec ma maman qui le connaissait par coeur à mes côtés) un très bon souvenir.Hi hi hi La scène des micros planqués dans la robe (elle a pas un défaut de prononciation aussi ? ah faut que je le revois !) Oui, elle zozote terriblement, c’est trop drôle !

  26. 1975 napisaÅ‚a:StopieÅ„ degeneracji moralnej tego sPOÅ‚eczeÅ„stwa osiÄ…gnÄ…Å‚ dno.11:47I do tego stwierdzenia odnosiÅ‚em sie o 11:58Zobacz też 12:17 (1975)Natomiast przeczytaj jeszcze raz 12:33 (Twoje)a ja podtrzymujÄ™ 12:29.Ps czy można jakoÅ› wybierać komentarze, żeby nie “kółkować’?Może na swoim koncie? komentarze np z jednym blogerem?

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  30. Seconded and third, Kathy. It feels like you read my mind, in fact, because you prescribed exactly what I do during each pomodoro. For example, I ran off-outline here on just the second day of Camp NaNoWriMo.Great minds, Kathy, great minds.

  31. In situations like this, one question pops up that I read somewhere long ago, “How will your decision matter 5 years or 10 years down the line?”. The answer to that is the answer to our dilemmas almost all the time

  32. МЕЛНМД краще озвучувати більш старі фільми, а то 4 з 5 фільмів 2011 року, то їх може ще і візьмуться озвучувати офіційно.А от стару класику навряд чи вже озвучать українською.

  33. I'm not confident enough in my understanding of migrations to offer much. As far as northern Italy is concerned, R and I seem to be paleolithic and E seems to be neolithic, so those would seem to be the logical ones to pick from.The paleolithic peoples had slightly longer heads and sloping foreheads than the neolithic farmers. Trying to tell that from an artist's impression is not going to be easy but will tell you which of the two periods to look in.

  34. In my personal page at FTDNA, there is a section titled (Y) Haplogroup. Under it are matches to a 12 marker selection.It currently shows, for my R1a & R1a1, 2 two-step mutations from Inia; also, 7 four-step mutations from India & 2 additional four-step mutations from India-tribal; along with one each from Sri Lanka & Uzbeckistan.My line came from Norway in the late 1800's.interested bystander, Aug 2 '08

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  37. Hola Jesús. He leído poco del curso, pero ya me tiene “enganchada”. Gracias por él.Por cierto, alguna posibilidad de que pueda hacer algún curso presencial en La Coruña?.Ojalá me puedas ayudar también en esto.Mientras, recibe mi agradecimiento.Un saludo desde Coruña. Diana.

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  42. We can not know who is signing autograph Jangwoo??? please!!There are also more autographs at the sides, but there Jangwoo beside an empty place, need to fill it;)And other firms are idol’s too??? Let me know plz!It seems very nice gesture by Jangwoo, remember Jangwoo’s mother came to visit and gave him a hard Eunjung autographed something is mutual yupiiiiiii!!Omooooooooooooooooooooo OMOOOOOOOOOO!

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  44. Pffff, les fleurs, pffff…UU, ça va plus là, ça part en sucette ton blog ! T’es un homme oui ou merde ? Normalement, tu devrais causer de parpaing, de perçeuse black et decker, de Paris Hilton, ou je sais pas moi, de rasoir triple lame de chez Gilette ! Arthur Rimbaud, c’est pour les fillettes ! Et Ronsard alors ? la même chose ! Organise un combat entre Ronsard et Chuck Norris, et tu verras ! Chuck Norris gagne à tous les coups, obligé !

  45. I think this raises a really good point. Although you are finding more time where you could write, you’re choosing to feed yourself and your creativity in a different way. We don’t have to fill every spare minute writing though sometimes I thnk we feel that we should. Enjoy gaming!

  46. furkannp / 05 Ekim 2011ay allah 02:56sn 10 kere izlemiÅŸimdir çok güldüm nedense ben böyle detaylarda gördüğüm ÅŸeyelere çok gülen bir insamın onur abi valla öldürdü beni gülmekden -ouuuuu söyle muratcım hahah…Cevaplamak için giriÅŸ yapın

  47. OK, teď již rozumím. :o)Navíc se domnívám, že vÄ›tu “Jde ostatnÄ› o zásadu vÅ¡eobecnÄ› platnou v celém trestním právu, které je založeno na principu poÅ¡kození jiného než pachatele.” je tÅ™eba vykládat v daném kontextu takto:”Jde ostatnÄ› o zásadu vÅ¡eobecnÄ› platnou v celém [současném českém] trestním právu, které je založeno na principu poÅ¡kození jiného než pachatele.”S takto doplnÄ›nou vÄ›tou asi nelze nesouhlasit, ne?

  48. I can see in your words that you are evolving. I am inspired and have joy in my heart that you are having bright spots in your days. Luv you and your boys and always will have you in my heart.Lynn

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  51. Is “30 Rock” your favorite TV show for Alec Baldwin (we wouldn’t blame you) or Tina Fey—no matter your answer, you’re rooting for one of the most feminist TV shows ever. Here are 10 more.

  52. Hello again. Love this site. Re-draft, standard 6 pt per TD league. QB and receivers are set and Dez killed me yesterday.Start two running backs: S Jax gets the start. I have Ahmad Bradshaw and Keiland Williams as the only options I would consider starting. What are your thoughts? Usually, I wouldn’t be asking this question, but with Bradshaw’s demotion, should I go elsewhere or is this just Coughlin trying to send a message? Also, would you start Baltimore’s Defense against Tampa Bay or Oakland against Miami. I am leaning towards Oakland. Thanks.VA:F [1.9.21_1169](from 0 votes)

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  56. I want to finish my thugoht here. If God treated us fairly Jesus would have never died on the cross. and we would have never been offered salvation. I praise God that He loves me, He never fails me and He goes to plan B and on. Look ho w He blessed Israel, they sinned and went away from God countless times, but He was faithful and loved them any way. Romans 5:8 But God commended His love toward us, in that while we were sinners Christ died for us. Praise be to God!  

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  58. Me personally its a big no. The guy left once, he’d leave again. I’d rather go and spend money elsewhere, maybe Snodgrass. Would he get in the team in the 4-3-3 formation Lambert likes ahead of Gabby? Think a creative midfielder is what we’re lacking the most, Adam Lallana maybe? Think we also need a ball winner, the mention of Scott Parker would be a dream come true! Failing that Obi Mikel on loan? Don’t think any new manager Chelsea get will want him as he’s constantly getting linked with moves away, cheeky bid for Carrick?

  59. Thanks! 🙂 Yeah, I think department store shoes are hit-and-miss. Mostly it’s a miss, but when it’s a hit, it’s really a hit! One of my oldest sandals is a department store buy that cost me around 600. It’s falling apart now, but this is only after 2 or so years of regular use.

  60. Donnalee, You could be surrounded by all your family and still have these feelings of loneliness. The love you lost is truly heartbreaking for you. Those of us who have not lost our spouse can’t imagine the grief you are experiencing. What you described, feeling unloved is something only a person suffering from your lose can comprehend. You know you are loved by your children, family, & friends, but the love lost by your husband is completely different.

  61. jul19Tamara Zamorano Con respecto a lo que se hablo ayer de las personas de sucursales, las cuales no encontraban “justo” que los edificios el salto, el condor para fechas especiales como 17 de sept. y 24 de Dic. nos fueramos temprano, de buena fuente se que a todas las sucursales y crm regiones y santiago para estas mismas fechas se les asigna un aguinaldo el cual puede ser utilizado en lo que estimen conveniente al igual que el dia en que se realice. Por lo que esto de verdad me parece demas que tan solo se le de una vuelta.

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  63. Peace to you and yours Ranger.Could it be that the four were stunned from the flashbangs?Could it also be that there was an intended target that was not aquired and that the attackers only found this out after retiring to a secure locale and ID’ing the POWS?Or maybe someone lost their cool and or the POWS started to resist, maybe just verbally. Or something went wrong, like the next stage didn’t click. IE Another Team not at the ready for transfer of POW’s.I do think it is a inside job of sorts. Maybe Kurd/Mossad.Peace.

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  66. Den buddhaen var utrolig fin. Jeg skal flytte til Trondheim nÃ¥, sÃ¥ om du har noen butikker Ã¥ anbefale, hadde det vært veldig flott!Var forresten innom den butikken i Torggata i dag. Ikke bare hadde de kule haremsbukser, men veldig mye annet fint stæsj ogsÃ¥. Takk for tipset 🙂

  67. SÃ¥ fine bilder :)MÃ¥ si meg enig i at det er vemodig nÃ¥r høsten tar over, og blomstene tar farvel for denne sesongen.Skulle vært flinkere til Ã¥ kjøpe inn litt snittblomster – en god ide som du har, Ã¥ kjøpe inn til helga som ekstra kos :)Ha en fin kveld

  68. Zgadzam siÄ™ z TobÄ…. Okres wojenny i powojenny powinien już dawno być na zimno opisany przez historyków. Podobnie PRL – przecież kpinÄ… z pamiÄ™tajÄ…cych tamte czasy jest historyczno – propagandowy obraz PRL-u, ktory siÄ™ wtej chwili wbija ludziom do głów.Gdyby poważna nauka siÄ™ tym zajęła nie mielibyÅ›my wielu politycznych problemów tej chwili – jak np z Grossem.

  69. I know the feeling. sometimes, it just comes to a point of overwhelming need to clean. I also clean to work out my anxiety – not knowing what else to do about a situation…i can always clean and feel like I accomplished something… haha.

  70. : je te recommande les programmes d’Arte, les « zouzous » (France 5) pour tes enfants. Pendant que Lyly, son frère, regardent les Zouzous, tu peux donner une suite à Dimanche patates. N’oublie pas que tu as été un précurseur…Profite pleinement de tes grandes vacances.

  71. dit :Je me suis inscrite pour suivre la formation de secouriste du travail il y a quelques jours……La raison est malheureusement très simple. Dommage qu’il ait fallu cela!Quelqu’un proche de moi est aujourd’hui vivant grace à sa femme qui a su lui donner les premiers soins pendant les 4 longues minutes que les secours ont mis à venir……C’était il y a 3 semaine Ouch, tu m’étonnes, ça motive… j’espère que ton proche va bien désormais.

  72. bread, cheese, meat, peanut butter has always been a favorite! or try changing brands of heart worm preventative-Heartgard is a chewy beef brick that i’ve found most dogs like but the coverage isn’t that great (heartworm, hooks, rounds).

  73. Youtube, why not just do us all a favor and clutter up even more things for us to hate? Why are there video responses in the TEXT comment section? And why are the text comments organized into different sections. NOBODY WANTS THAT.This isn't Facebook.

  74. Dear Richard, I have to-day just lost a female rabbit. She shared a run with a neautured rabbit called Salt. There is a wired partition between the runs where Sooty lives. He is a male unneautured rabbit. Could I put them to-gether? Now. Also how long do rabbits generally live? Thank you.

  75. comme je suis d'accord avec toi! La première chanson comme j'avais dis chez Daniel m'avait absolument renversé! Un coup de coeur absolu! Des frissons à chaque fois, et l'envie de le réecouter. J'aimerais vraiment pouvoir m'organiser pour aller les voir à Belfort, car en plus ds la même soirée il y a "ma" Sara Blasko… alors deux pepites le même soir… c'est juste que le voyage, etc. me couterait plus que le billet… organiser je dois! 🙂

  76. Yes, get rid of the old solar units. if you are on propane or natural gas, I highly recommend the tank-less water heater, They are expensive to buy and install, but they are 80% more efficient than tank style water heaters. Right now you can get a $ 300 tax credit for one. My electric bill dropped by 60%. I had an electric tank style heater. +3Was this answer helpful?

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  78. I found the 98 to have more tobacco and earthen flavors..after I decanted it for a good couple hours and had it laying down for, hmm..well, until a couple months ago..went with our Christmas meal.

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