The Business of Financial Inclusion: Insights from Banks in Emerging Markets

26 Jul 2016
  • Susy Cheston
  • Tomás Conde
  • Arpitha Bykere
  • Elisabeth Rhyne

This study examines the underreported role of banks in driving financial inclusion. Of the 3.2 billion people in the world with financial transaction accounts, 97 percent hold an account at a financial institution. According to the World Bank’s Global Findex database, over 90 percent of the 721 million new accounts opened between 2011 and 2014 were opened at financial institutions—the vast majority banks, but this figure also includes credit unions, […]


Responsible Digital Payments Guidelines

21 Jul 2016

    The Better Than Cash Alliance ‘Responsible Digital Payments Guidelines’ identify eight good practices for engaging with clients who are sending or receiving digital payments and who have previously been financially excluded or underserved. The focus of the Guidelines is on the common types of digital payments services provided to the financially underserved such as electronic money transaction accounts. For clients to adopt and use digital payments, they need to feel […]