Responsible Finance Forum

Insights

Featured Publications

Digitally Delivered Credit: Consumer Protection Issues and Policy Responses to New Models of Digital Lending

Across the globe, we are seeing how the rapid expansion of digital financial services (DFS) is driving the growth of inclusive finance. Policymakers and regulators are recognizing the importance of DFS for financial inclusion, as highlighted in the G20 High-Level Principles for Digital Financial Inclusion: “While tremendous gains in financial inclusion have already been achieved, digital financial services, together with effective supervision (which may be digitally enabled), are essential to close […]

Cashless Cities: Realizing the Benefits of Digital Payments

Cities account for a large proportion of the global population and its economic activity. Today, over half of the world population lives in cities. By 2050, this number will increase to two-thirds. Currently, over 80% of global economic activity takes place in cities and it is expected that the vast majority of future economic growth will come from cities, largely spurred by digital payments. This study is unique in that […]

2017 UNSGSA Report: Financial Inclusion Transforming Lives

Financial inclusion is now firmly established as a powerful tool to improve lives and strengthen development. Each year, the Secretary-General’s Special Advocate for Inclusive Finance—Queen Máxima of the Netherlands—publishes a report that looks at what financial inclusion has achieved and where it is going. The report discusses the contribution SMEs have on the economy – half of total employment and a third of the GDP. However, their opportunity for growth is […]

Equitable Growth through Financial Inclusion: Bhutan Economic Forum for Innovative Transformation

Bhutan’s approach to development has always been founded on participatory and inclusive principles, driven by the country’s unique development philosophy of “gross national happiness”. Following this tradition, the Bhutan Economic Forum for Innovative Transformation (BEFIT) — held in Thimphu, Bhutan from May 24-26, 2017 — was inspired by His Majesty, King Jigme Khesar Namgyel Wangchuck’s vision that Bhutan’s successful democratic transition must be accompanied by successful economic transformation. Financial inclusion […]

Agent Network Accelerator Research: Pakistan Country Report September 2017

The Agent Network Accelerator (ANA) project is a four-year research project in the following eleven focus countries, managed and conducted by MicroSave/the HelixInstitute of Digital Finance. It is the largest research initiative in the world on mobile money agent networks, designed to determine their success and scale. Pakistan is among 11 African and Asian countries participating in this research project, selected for its contribution to the development of digital financial services globally. […]

Voice of the Client: Cambodia 2017

This report presents the findings of the Voice of the Client project in Cambodia, a ground-breaking initiative in the microfinance industry developed by Hivos and MIX to leverage mobile technologies as a means to analyze the level of satisfaction of clients with the suite of products and services offered by their financial service providers (FSPs). The analysis is based on data related to client protection principles which were collected from […]

Digital Financial Services: Challenges and Opportunities for Emerging Market Banks

The digital transformation that has upended industries from retail and media to transport and business-to-business commerce is now sweeping the financial services industry, through the wide dissemination of digital financial services. This was inevitable, as ubiquitous computing power, pervasive connectivity, mass data storage, and advanced analytical tools can easily and efficiently be applied to financial services. After all, money was already extensively (though not exclusively) created, used, stored, processed, and […]

Data Analytics and Digital Financial Services

This is the third handbook on digital financial services (DFS) produced and published by the Partnership for Financial Inclusion, a joint initiative of IFC and The MasterCard Foundation to expand microfinance and advance DFS in Sub-Saharan Africa. The first handbook in the series, the Alternative Delivery Channels and Technology Handbook, provides a comprehensive guide to the components of digital financial technology with particular focus on the hardware and software building […]

Consumer Protection in Digital Credit

Digital credit is a fast-growing phenomenon in many emerging markets. These tiny loans are having a large impact, allowing millions of low-income consumers to borrow money with just a few taps on a phone menu or clicks on an app screen. But digital credit also raises serious consumer protection concerns. Will borrowers really think through their decisions to borrow or just borrow on impulse because access is easy and payment instant? […]

Opportunities and Risks in Digital Financial Services: Protecting Consumer Data and Privacy

Responsible digital finance has continued to be a cross-cutting priority of the G20 Global Partnership for Financial Inclusion (GPFI) since 2014. A cornerstone of the Universal Financial Access (UFA) goals of the World Bank Group by 2020, responsible digital finance also seeks to help achieve the United Nations’ Sustainable Development Goals (SDGs) by 2030. Representing the G20 Presidency in 2017, Germany heightened the importance of digitization, and the topic of data protection/privacy and security was embraced by key implementing partners and […]

Latest Resources

Global Partnership for Financial Inclusion Forum

The Global Partnership for Inclusion (GPFI) Forum has become an annual cornerstone of the GPFI’s activities. At the Forum, the GPFI presents its work to a broader audience, going beyond its members. Usually taking place back-to-back to the GPFI’s plenary meeting, the forum offers a unique opportunity for reaching out and networking. In 2017, the GPFI Forum was hosted on 2-3 May in Berlin by the German G20 Presidency, paving […]

Digitally Delivered Credit: Consumer Protection Issues and Policy Responses to New Models of Digital Lending

Across the globe, we are seeing how the rapid expansion of digital financial services (DFS) is driving the growth of inclusive finance. Policymakers and regulators are recognizing the importance of DFS for financial inclusion, as highlighted in the G20 High-Level Principles for Digital Financial Inclusion: “While tremendous gains in financial inclusion have already been achieved, digital financial services, together with effective supervision (which may be digitally enabled), are essential to close […]

Cashless Cities: Realizing the Benefits of Digital Payments

Cities account for a large proportion of the global population and its economic activity. Today, over half of the world population lives in cities. By 2050, this number will increase to two-thirds. Currently, over 80% of global economic activity takes place in cities and it is expected that the vast majority of future economic growth will come from cities, largely spurred by digital payments. This study is unique in that […]

2017 UNSGSA Report: Financial Inclusion Transforming Lives

Financial inclusion is now firmly established as a powerful tool to improve lives and strengthen development. Each year, the Secretary-General’s Special Advocate for Inclusive Finance—Queen Máxima of the Netherlands—publishes a report that looks at what financial inclusion has achieved and where it is going. The report discusses the contribution SMEs have on the economy – half of total employment and a third of the GDP. However, their opportunity for growth is […]

Equitable Growth through Financial Inclusion: Bhutan Economic Forum for Innovative Transformation

Bhutan’s approach to development has always been founded on participatory and inclusive principles, driven by the country’s unique development philosophy of “gross national happiness”. Following this tradition, the Bhutan Economic Forum for Innovative Transformation (BEFIT) — held in Thimphu, Bhutan from May 24-26, 2017 — was inspired by His Majesty, King Jigme Khesar Namgyel Wangchuck’s vision that Bhutan’s successful democratic transition must be accompanied by successful economic transformation. Financial inclusion […]