Responsible Investing in Digital Financial Services



By 2025, emerging markets' GDP could increase by
$3.7 trillion and create 95 million jobs across all sectors.
Funding for financial inclusion recently reached a historic high of $42 billion,
another $112 billion were invested in 2018 in fintechs globally.
We see evolving opportunities and risks in digital innovation for inclusive growth.

Become a Signatory

Who are Signatories

Investor Guidelines

Investor Resources


As Signatories, our goal is to accelerate investments that create value-added benefits for digital finance customers and broader digital ecosystems. We strive to catalyze investments in responsible digital innovation.  We collaborate with industry and technology leaders as partners to fine-tune evolving solutions, emerging evidence and business models for inclusive growth.

Catalyze investments for digital inclusion and sustainability

Manage new risks and opportunities with digital trends

Growth through customer loyalty and digital resiliency


We as Signatories promote the Investor Guidelines and responsible innovation for digital financial services
1. Promote Responsible Investment in Digital Finance
2. Manage Risks Comprehensively with Growth of Digital Inclusion
3. Foster a Proportionate Legal and Regulatory Framework
4. Facilitate Interoperability and Infrastructures for DFS Ecosystems
5. Establish Customer Identity, Data Privacy and Security Standard
6. Promote Fair and Transparent Pricing
7. Improve Disclosure of Terms and Conditions for Customers
8. Enhance Customer Services For Problem Resolution and Product Innovation
9. Prevent Over-Indebtedness, Strengthen Digital Literacy and Financial Awareness
10. Track Progress to Mitigate Risks and Expand DFS Opportunities


See evolving insights, adapt investor due diligence tools and operational frameworks.  Stay tuned for case examples from investors and broader industry active in responsible digital inclusion. Contact us, send your feedback anytime, share your inputs, case studies or new initiatives to refine and/or implement the Guidelines.
Read why this matters, what you can do and how to become a Signatory.  The Guidelines apply to all Investors investing in digital inclusion, and provides an opportunity for innovators and industry to share, respectively, their digital solutions or emerging evidence as Endorsers.

Read ten (10) Investor Guidelines that support proactive investments and innovations for responsible digital financial services.  Each Guideline provides proposed actions as relevant to evolving or existing industry practices and standards.

Here's a list of investors and industry players that co-led the development of the Investor Guidelines - this is work in progress with technology changes globally.  Signatories should send ongoing feedback from lessons you are seeing in your investment or operations.

The Guidelines are anchored in the G20 HLPs and are the most comprehensive principles for digital financial services that was developed and endorsed in 2016 with China as holder of the G20 Presidency.

Find answers to FAQs, including how investors came together, what being a signatory means for investors, innovators, industry...


Investor News| What's Next?
IFC and the SPTF held the Investor Forum: Responsible Finance for Digital Inclusion: Investing for Impact on April 3-4, 2019 at IFC’s headquarters in Washington, D.C. Discussions covered efforts by co-founding and new signatories of the Investor Guidelines.  What's next for signatories?
Reach out to your investor and signatory networks and tell them why this matters and encourage them to become a signatory today
Share investor and signatory tools; give feedback on the following to operationalize the Investor Guidelines: what works, what doesn't for digital finance investments?
  1. DEG developed a draft briefing note for investors who are assessing fair and transparent pricing as part of  their investment in fintechs.  Here is the Draft Briefing Note and send us feedback.
  2. IFC developed a draft due diligence tool for investors who are incorporating customer risks into their broader investment due diligence process across core operational areas.  Here is the Draft Due Diligence Tool, along with the Risk Matrix and send us your feedback.
Contact us and join our investor community!

Development and international finance institutions

Funds and fund managers

Private equity and venture capital funds

Public equity and debt funds

Family offices and foundations


Signatories represent 100+ Investors and Endorsers today
Investors are active direct investors, indirect investors and asset owners such as
pension funds, fund-of-fund managers, sovereign wealth funds and endowments.
Endorsers are investees such as innovators, providers or operators that
implement responsible solutions for digital inclusion.