Responsible Digital Financial Services



By 2025, emerging markets' GDP could increase by
$3.7 trillion and create 95 million jobs across all sectors.
Funding for financial inclusion recently reached a historic high of $37 billion,
another $31 billion total are invested in fintechs globally each year.
We see evolving opportunities and risks in digital innovation for inclusive growth.

Become a Signatory

Who are Signatories

Investor Guidelines

Investor Resources


As Signatories, our goal is to accelerate investments that create value-added benefits for digital finance customers and broader digital ecosystems. We strive to catalyze investments in responsible digital innovation.  We collaborate with industry and technology leaders as partners to fine-tune evolving solutions, emerging evidence and business models for inclusive growth.

Catalyze investments for digital inclusion and sustainability

Manage new risks and opportunities with digital trends

Growth through customer loyalty and digital resiliency


We as Signatories promote the Investor Guidelines and proactive innovators for responsible digital finance
1. Promote Responsible Investment in Digital Finance
2. Manage Risks Comprehensively with Growth of Digital Inclusion
3. Foster a Proportionate Legal and Regulatory Framework
4. Facilitate Interoperability and Infrastructures for DFS Ecosystems
5. Establish Customer Identity, Data Privacy and Security Standard
6. Promote Fair and Transparent Pricing
7. Improve Disclosure of Terms and Conditions for Customers
8. Enhance Customer Services For Problem Resolution and Product Innovation
9. Prevent Over-Indebtedness, Strengthen Digital Literacy and Financial Awareness
10. Track Progress to Mitigate Risks and Expand DFS Opportunities


See evolving insights, adapt investor due diligence tools and operational frameworks.  Stay tuned for case examples from investors and broader industry active in responsible digital inclusion.

Read why this matters, what you can do and how to become a Signatory.  The Guidelines apply to all Investors, as well as their potential and active portfolio of investees that are implementing innovative solutions for responsible digital finance services.  The Guidelines are also an opportunity for industry to provide inputs or innovators to share their solutions as Endorsers.

Read ten (10) Investor Guidelines that support proactive investments and innovations for responsible digital financial services.

Here's a list of investors and industry players that co-led the development of the Investor Guidelines - this is work in progress given ongoing developments in digital financial services.  Current or potential Signatories should send ongoing feedback on lessons you are seeing in your investment or operations. Contact us to share your inputs, case studies or new initiatives to refine and/or implement the Guidelines.

The Guidelines are anchored in the G20 HLPs and aim to mobilize investor and investee commitment to pro-actively transform principles into actions for responsible digital financial inclusion.  The G20 HLPs are the most comprehensive set of digital financial inclusion principles that was developed and endorsed in 2016 with China as holder of the G20 Presidency.

Find answers to the Investor Guidelines including how they were developed, how to become a signatory, what it means for investors, innovators, industry, among others.


Announcements | Events
Signatories to the Guidelines for Investing in Responsible Digital Financial Services convened in November in Madrid to discuss next steps. The meeting followed the Responsible Digital Innovator of the Year Award presented by the SME Finance Forum. Congratulations to Jaza Duka, Advans Cote d'Ivoire and Bloom Impact! Thanks to all of the judges who participated.

April 3-4, 2019 | Investor Forum in Washington, DC. The IFC and the SPTF Social Investor Working Group will host a two-day, Investor Forum at IFC’s headquarters in Washington, D.C. Discussions will include select initiatives among co-founding and new signatories of the Guidelines, and the importance towards investing for impact.


Signatories are Investors and Endorsers

Development and international finance institutions

Funds and fund managers

Private equity and venture capital funds

Public equity and debt funds

Family offices and foundations



Mitigate digital risks with investment opportunities and tools

Network with strategic investors, business leaders

Engage with global industry, policy makers, thought leaders

Drive growth with digital resilience, customer loyalty


Signatories can be Investors or Endorsers.
Investors are active direct investors, indirect investors and asset owners such as
pension funds, fund-of-fund managers, sovereign wealth funds and endowments.
Endorsers as Signatories are investees such as providers or operators that
implement and/or innovate solutions for responsible digital inclusion.