Responsible Investing in Digital Financial Services

Responsible Investing in

Digital Financial Services


The COVID-19 pandemic has heightened the role of  global partnerships for recovery and rebuilding local markets  for digital  financial inclusion, particularly for the under-served micro and small business enterprises that are most impacted.
The Investor Guidelines for Responsible Investing in Digital Financial Services helps to navigate evolving opportunities and risks for sustainable growth and customer resilience.

Towards 2030 and Beyond

As Signatories of the Investor Guidelines, our goal is to accelerate investments that create value-added benefits for digital finance customers and broader digital ecosystems. We strive to catalyze investments in responsible digital innovation.  We collaborate with industry and tech leaders as partners to fine-tune evolving solutions, emerging evidence and business models for inclusive growth.

Growth through customer trust and financial resiliency

Catalyze investments for digital inclusion and sustainability

Manage new risks and opportunities with evolving digital trends


We are shaping evolving insights, due diligence tools and operational practices.  We share experiences through case examples from investors and industry in digital inclusion. We give collective feedback, building from our own investment experience and new business innovations to implement the Guidelines.

We are reaching out to our investee networks, technology and strategic partners to join us and fortify our Signatory base to scale responsible investing  and innovation for digital inclusion.
We are implementing and testing practical steps through 10 guideposts and actions proposed, as relevant to our investments or evolving business models and industry practices.
We as private sector investors and signatories co-led the development of the Investor Guidelines, we seek feedback and share experiences through Investor Forums and individual partner networks to expand awareness and discover new solutions.
We anchored the Guidelines to the G20 High Level Principles because it is the first and most comprehensive principles for digital finance, endorsed in 2016 with China as holder of the G20 Presidency.
We began as a core group at the Responsible Finance Forum in Berlin in 2017, grew to over 50 Co-founding Signatories in 2018 in Amsterdam.  Today, there are over 120 Signatories representing investors and innovators for digital inclusion in 300+ investments worth more than $3.2 billion across 54 countries. Here are the latest Signatories, find out how to become a Signatory!


Connect. Share. Repeat.
    Check out upcoming events, join us and tell us what you've been up to!
    What do you think? Contact us to share your experiences in our Signatory Series!
  1. DEG draft briefing note for investors who are assessing fair and transparent pricing as part of their investment in fintechs: Draft Briefing Note.
  2. IFC draft due diligence tool for investors who are incorporating customer risks into their broader investment processes: Draft Due Diligence Tool, along with the Risk Matrix.
  3. Goodwell Investments: forthcoming draft briefing note on Guideline 4: Facilitate Interoperability...
  4. Incofin: forthcoming draft briefing note on Guideline 9: Prevent Over-Indebtedness...
Congrats to Responsible Digital Innovator of the Year Award winners, announced during the Global SME Finance Forum 2019 in Amsterdam! F-Road received the Platinum Award and JUMO received the Gold Award--both are co-founding Signatories and actively implementing the Guidelines. Thanks to those who took the time to serve as judges, with representatives from: Accion, Apis Partners, CDC, CIM, DEG, Goodwell, GSMA, IFC, and Triple Jump.


1. Promote Responsible Investment in Digital Finance
2. Manage Risks Comprehensively with Growth of Digital Inclusion
3. Foster a Proportionate Legal and Regulatory Framework
4. Facilitate Interoperability and Infrastructures for DFS Ecosystems
5. Establish Customer Identity, Data Privacy and Security Standard
6. Promote Fair and Transparent Pricing
7. Improve Disclosure of Terms and Conditions for Customers
8. Enhance Customer Services For Problem Resolution and Product Innovation
9. Prevent Over-Indebtedness, Strengthen Digital Literacy and Financial Awareness
10. Track Progress to Mitigate Risks and Expand DFS Opportunities