From mobile phones to pre-paid cards, digital finance is rapidly changing the world of financial services. Digital finance can provide millions of unbanked people with access to formal financial services and enable them to build assets and improve their lives. Yet, digital finance also brings new risks in areas such as data privacy, fraud, agent misconduct, transparency and recourse for those consumers and poses related challenges for industry and regulators. CGAP is pleased to announce the launch of a global pulse survey on responsible digital finance. Results from this brief and confidential survey will shape this growing global agenda and dialogue by shedding light on the state of practice and perspectives — across public, private and non-profit sector actors — on this important topic.
Share your thoughts and help shape the global agenda on digital financial services: Take the Survey!
The survey results — which will be shared at the upcoming Responsible Finance Forum, GPFI meetings and in forthcoming CGAP publications — will be used to:
- Identify particular consumer risks that arise when financial services are delivered digitally;
- Explore how leaders in the private, public and non-profit sectors have addressed (or prefer to address) incidences of risks, and;
- Shape the global dialogue on collective action and practical next steps to advance digital finance, responsibly.
The survey will run through August 8th, 2014. Questions, comments and sharing with relevant contacts are all welcome!