Code of conduct Assessment reports of Indian MFIs
Responsible Business Index
The Responsible Business Index is a self-assessment tool all Members use to draw up a compliance and performance score card. It collectively assesses Members’ business principles, policies and practices. It is a tool to help individual NBFC-MFIs to systematically measure, manage and integrate Responsible Business Practices through Gap analysis, Benchmarking and Tracking progress.
Grievance Redressal and Tracking tool
The objective of the grievance resolution mechanism is to provide clients with a convenient, simple, low cost and effective process for settlement of individual grievances. There is a two tier structure of Grievance Redressal in the Microfinance Industry. The first level is to be with the MFIN member institutions and the second level to be with MFIN.