Agenda

Tuesday, 8 September 2015

8:00 am  Registration

8:30 am  Opening Remarks

Beth Porter
Policy Advisor, Financial Inclusion, UNCDF and Better Than Cash Alliance

Product Design

8:45 am  Data-Driven Innovation: Opportunities and Risks

This session will examine the opportunities and risks of data-driven innovation in digital financial services. Flash talks will showcase examples of embedding experimentation with data in daily marketing and product design processes. In a coffee chat, experts will discuss the potential of using data to develop responsible digital products by exploring current risks for consumers regarding data privacy and security and implications for tackling risks while enabling innovation.

FLASH TALKS
Kamal Bhattacharya
Vice President, IBM Research – Africa
Rohit Acharya
Chief Data Scientist, First Access
Karen Gifford
Special Advisor for Global Regulatory Affairs, Ripple Labs

MODERATOR:
Pedro Xavier Faz de Los Santos
Technical Advisor, Digital Finance Frontiers; Regional Manager Latin America and the Caribbean, CGAP

PANELISTS:
Jonathan Dixon
Deputy Executive Officer for Insurance, Financial Services Board, South Africa
Arjuna Costa
Investment Partner, Omidyar Network
Keith Davies
Head of Finance, Data Analytics and Risk, Zoona
Kamal Bhattacharya
Vice President, IBM Research – Africa

10:00 am  Break to pick up coffee and move to breakout rooms

10:15 am  Deep Dives: Innovating Digital Products Responsibly

PARALLEL BREAKOUT SESSIONS:
In each of these break-out sessions, panelists will engage in a participatory discussion with the audience on how digital financial services can be designed and delivered in the most understandable, affordable, and accessible ways to low-income consumers in developing countries. The discussion will center on the implications of existing evidence for digital product design and delivery; opportunities and challenges of using digital platforms to improve product offerings, take-up, and usage; consumer risks associated with digital design and delivery; and the role of government in encouraging innovation while mitigating risks.

SAVINGS

MODERATOR:
Tillman Bruett
Advisor and Programme Manager, UNCDF

PANELISTS:
Jessica Goldberg
Assistant Professor, University of Maryland
Alex Kayaayo
Executive Director, Credit & Business Growth, PostBank Uganda
Ruan Swanepoel
Head of Mobile Financial Services, Tigo Pesa Millicom
Anna Gincherman
Chief Product Development Officer, Women’s World Banking
George Sije
Senior Legal Counsel, Bank of Tanzania

PAYMENTS

MODERATOR:
Jamie Zimmerman
Senior Consultant, CGAP/Bankable Frontier Associates

PANELISTS:
William Jack
Professor, Georgetown University
Cheryl Harrison
Head of Innovations, World Food Programme, Kenya
Mercy Buku
Independent Consultant
Mete Guney
General Manager – South East Europe, MasterCard
Settor Amideku
Deputy Director, Banking Services & Payment Systems Oversight, Bank of Ghana

CREDIT

MODERATOR:
Alexandra Fiorillo
Principal, GRID Impact

PANELISTS:
Tavneet Suri
Associate Professor, MIT Sloan School of Management;
Research Affiliate, Innovations for Poverty Action
Emmanuel Mung’ong’o
Manager, Financial Stability, Bank of Tanzania
Ian Estrada
Head of Consumer Lending, BPI Globe BanKO
James Onyutta
Chief Executive Officer, Musoni Kenya
Han Qiu
Chief Executive Officer, Qian Hai Credit Bureau, Ping An Group

INSURANCE

MODERATOR:
Véronique Faber
Executive Director, MicroInsurance Network

PANELISTS:
Xavier Giné
Lead Economist, Finance and Private Sector Development, The World Bank Group
Marike Brady
Independent Consultant
Richard Leftley
Chief Executive Officer, MicroEnsure
Argwings Koyoson
General Manager, Legal, Risk and Compliance Resolution Group, Airtel Money Africa

12:00 pm  Report Back Plenary and Facilitated Discussion

12:30 pm  Lunch

1:30 pm  Responsible Digital Finance Cross-Fire: A Debate Between and Among Industry and Regulators

Industry and regulators often face different roles, responsibilities, and incentives to mitigate consumer risks and achieve consumers’ financial well-being. In a digital world with increasingly complex products, delivery channels, and value chains, new questions, opportunities, and challenges for industry and policy action and collaboration are quickly evolving. In this fast-paced session, providers and regulators will debate the responsibilities and priorities within and across the two sectors.

MODERATOR:
Jason Lamb
Deputy Director, Financial Services for the Poor, Bill & Melinda Gates Foundation

PANELISTS:
Argwings Koyoson
General Manager, Legal, Risk and Compliance Resolution Group, Airtel Money Africa
John Staley
Chief Officer, Finance, Innovation and Technology, Equity Bank
Mark Pickens
Senior Director, Visa
Francis Kariuki Wang’ombe
Director General, Competition Authority of Kenya
Tumubweinee Twinemanzi
Head of Competition and Consumer Affairs, Uganda Communications Commission
Settor Amideku
Deputy Director, Banking Services and Payment Systems Oversight, Bank of Ghana

3:00 pm  Working Groups

INDUSTRY

Advancing Responsible Digital Finance via Standards and Codes of Conduct
Codes of conduct, standards, and principles abound in the financial services industry, yet none so far cover the entirety of digital financial services providers and the issues they face. This working group will focus on discussing the effectiveness of current standards, principles, and codes of conduct and their implications for responsible digital finance; analyze gaps that need to be filled; and chart the way forward.

MODERATOR:
Beth Porter
Policy Advisor, Financial Inclusion, UNCDF and BTCA

PANELISTS:
Isabelle Barrès
Director, Smart Campaign
Sonia Arenaza,
Digital Finance Specialist, Better Than Cash Alliance
Karen Gifford
Special Advisor for Global Regulatory Affairs, Ripple Labs
Elinami Mangesho
Head of Compliance, Airtel Tanzania
Mikhail Mamuta
Head, Microfinance, Central Bank of Russia
Leon Perlman
Consultant, Digital Financial Services, International Telecommunication Union

REGULATION

Allowing for Innovation while Ensuring Consumer Protection: Creating a Conducive Regulatory Framework
This working group will discuss the latest trends and challenges in regulation and supervision toward responsible digital finance. Participants will exchange experiences in designing and implementing an appropriate regulatory framework for digital financial services in different financial services sectors with regards to consumer protection; explore opportunities, challenges, and issues on the horizon reflecting on new evidence from previous sessions; and outline priority issues and approaches moving forward.

MODERATOR:
Norbert Mumba
Deputy Executive Director, Alliance for Financial Inclusion

PANELISTS:
Maha Bahou
Executive Manager, Domestic Payments & Banking Operations, Central Bank of Jordan
Josephat Mutepfa
Deputy Director, Financial Markets, Head of National Payment Systems, Reserve Bank of Zimbabwe
Rosamund Grady
Senior Financial Sector Specialist, Finance and Markets Global Practice, The World Bank Group
Francis Kariuki Wang’ombe
Director General, Competition Authority of Kenya
John Owens
Chief of Party, E-Peso Philippines

4:30 pm  Break

5:00pm  Report Back Plenary and Facilitated Discussion

5:45 pm  Closing Remarks

6:00 pm  Cocktail Reception

Lory Camba Opem
Global Lead, Responsible Finance, Financial Institutions Group, International Finance Corporation

Beniamino Savonitto,
Program Director, Financial Inclusion, Innovations for Poverty Action

Wednesday, 9 September 2015

An Action Agenda toward Responsible Digital Finance Innovation

8:00 am  Registration

8:30 am  Opening Remarks

Beth Porter
Policy Advisor, Financial Inclusion, UNCDF and BTCA and Forum Co-Chairperson

9:00 am  What are RDF Issues on our Horizon? Implications for Innovation and Action

Experts from each pillar will explore the issues that will shape inclusive and responsible digital finance in the future, and what priority issues will prompt a need for individual and collective action. This lively discussion will provide a thought-provoking basis for action-oriented breakouts to follow.

MODERATOR:
Greta Bull
Chief Executive Officer, CGAP

PANELISTS:
Ginger Baker
Head of Payments Partnerships, Square
Mikhail Mamuta
Head, Microfinance, CentralBank of Russia
Peace Osangir
Financial Risk Manager, Commercial Bank of Africa
Caitlin Sanford
Director, Consumer Insights, Bankable Frontier Associates

10:00 am Break

10:30 am Breakouts by Pillar – Actionable Agendas and Next Steps

In these well-facilitated, interactive sessions, participants from each of the four pillars of responsible finance will engage in action-oriented discussions aimed at identifying both broad and specific priority actions and next steps necessary for their pillar to promote and achieve responsible digital finance. This highly participatory session will kicks off with reflections and suggestions from key pillar representatives on the themes, ideas, questions and priorities emerging from the first two days of the forum, and then extend into a participatory conversation to find consensus around emerging priorities and potential ideas for action. Pillar spokespersons will report out their pillars priorities in the final closing plenary and facilitated discussion.

INDUSTRY

FACILITATOR:
Xavier Reille
Manager, EMENA Financial Institutions Group, Consulting Practice, IFC

SPEAKERS:
Weselina Angelow
Senior Programme Manager, World Savings and Retail Banking Institute (WSBI)
Andrew Lake
Principal Operations Officer, Digital Financial Services Practice, International Finance Corporation
Elinami Mangesho
Head of Compliance, Airtel Tanzania
Michael Schlein
President and Chief Executive Officer, Accion International, and Member, Microfinance CEO Working Group
John Staley
Chief Officer, Finance, Innovation and Technology, Equity Bank

POLICY/REGULATION

FACILITATOR:
Ahmed Dermish
Director, Regulation and Ecosystems, Bankable Frontier Associates

SPEAKERS:
George Sije
Senior Legal Counsel, Bank of Tanzania
Tim Lyman
Senior Policy Adviser, CGAP
Gail Hillebrand
Associate Director, Consumer Education & Engagement, Consumer Financial Protection Bureau
Jimmy Izu
Head of Regulation Department, Superintendance of Banking Insurance and AFP, Peru

DONORS/DEVELOPMENT PARTNERS

FACILITATOR:
Matt Homer
Senior Policy Advisor, USAID

SPEAKERS:
Sambou Coly
Program Manager, The MasterCard Foundation
Susanne Dorasil
Head of Economic Policy, Financial Sector, German Federal Ministry for Economic Cooperation and Development (BMZ)
Cheryl Harrison
Head of Innovations, World Food Programme, Kenya
Dorothy Stuehmke
Program Officer, Citi Foundation

CONSUMERS

FACILITATOR:
Antonique Koning, Financial Sector Specialist, CGAP

SPEAKERS:
Celine Awuor
Project Officer, Consumers International, Kenya
Khadija Ali
Social Associate, Pakistan Microfinance Network
Tamara Lordkipanidze
Director, Merani Consulting
Manoj Sharma
Group Managing Director, MicroSave

12:00 pm  Report Back, Facilitated Session, and Next Steps

12:50 pm Closing Remarks and Looking Forward

Peer Stein
Director, Finance and Markets, The World Bank Group

Susanne Dorasil
Head of Economic Policy, Financial Sector, German Federal Ministry for Economic Cooperation and Development (BMZ)

1:15 pm Networking Lunch