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The journey towards digital insurance: from strategy to implementation
July 26 @ 10:00 am - 11:00 am
For an insurance provider, a digital journey involves transforming processes and, more fundamentally, changing how a business operates. The three key areas on this journey are innovation management, a focus on customer experience and creating new models, such as partnerships with insurtech firms.
This webinar, organized with support from AFD and FSDA, highlights the digital journeys of two organisations: Equity Insurance Agency (EIA), an insurance intermediary in Kenya that is in the process of digitizing its entire suite of offerings, and Inclusivity Solutions, an Insurtech firm based in South Africa that is partnering with EIA and other insurance providers to offer digital insurance solutions.
Moderator: Aparna Dalal, Senior Research Officer, ILO’s Impact Insurance Facility