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The journey towards digital insurance: from strategy to implementation
July 26, 2018 @ 10:00 am - 11:00 am
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Digital technology and insurtech solutions facilitate access to low-income and emerging markets in various ways. This includes using digital channels, reducing operational costs through automation and using alternative information on customers for risk assessment and pricing.
For an insurance provider, a digital journey involves transforming processes and, more fundamentally, changing how a business operates. The three key areas on this journey are innovation management, a focus on customer experience and creating new models, such as partnerships with insurtech firms.
This webinar, organized with support from AFD and FSDA, highlights the digital journeys of two organisations: Equity Insurance Agency (EIA), an insurance intermediary in Kenya that is in the process of digitizing its entire suite of offerings, and Inclusivity Solutions, an Insurtech firm based in South Africa that is partnering with EIA and other insurance providers to offer digital insurance solutions.
Moderator: Aparna Dalal, Senior Research Officer, ILO’s Impact Insurance Facility
Presenters: Indira Gopalakrishna, Impact Insurance Fellow, Equity Insurance Agency Jeremy Leach, Chief Executive Officer, Inclusivity Solutions
Register for the webinar here.