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BUILDING THE CONTACT CENTRE OF THE FUTURE
March 2, 2020 @ 8:00 am - March 5, 2020 @ 5:00 pm
Digital | Customer-Centric | High Performing | Value-Adding
Today’s customers are digital. In a bid to meet evolving customer expectations and prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.
Customer Contact Week Asia 2020 will provide you with actionable insights through 4 focused tracks: “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”. Learn how 40+ contact centre leaders drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.
Co-located with CX Leaders Asia under the umbrella of Customer Show Asia 2020, discover how you can deliver exceptional customer experience across all touch points to maximise customer and business value.