Responsible Finance Forum

Code of Conduct for Mobile Money Providers

01 October 2015

This Code of Conduct identifies principles aimed at promoting mobile money providers’ adoption of consistent risk mitigation practices in certain critical areas of their business.

For the mobile money sector to continue to drive the growth of the digital finance ecosystem, mobile money providers (“providers”) have adopted a Code of Conduct aimed at ensuring that their services are sound, the channel is secure, and the customer is treated fairly. The Code of Conduct will support the continued growth of the industry by:

  • Improving quality of services and customer satisfaction;
  • Facilitating the implementation of trusted partnerships; and
  • Building trust with regulators and encouraging the implementation of appropriate and proportional regulatory standards.