Responsible Finance Forum

Affordable and Accessible Remittance Services for Refugees: A Toolkit

Yanina Seltzer, Kim Wilson , Pamela Eser and Amil Aneja
18 June 2018

The United Nations Capital Development Fund (UNCDF) developed this toolkit in collaboration with Bankable Frontier Associates (BFA). This work was supported by the United Nations High Commissioner for Refugees (UNHCR) through a grant to UNCDF. Implementing the toolkit will inform strategy development and approaches that humanitarian and development agencies may adopt to address unique barriers and constraints, especially those experienced by forcibly displaced people in accessing regulated remittance channels at an affordable cost. Such channels may also further link remittances received by forcibly displaced people and host communities with broader financial services.

In the development of the toolkit, a country assessment in Uganda was conducted to test and validate the tools, with inputs from a broad range of stakeholders including money transfer operators, financial institutions, mobile network operators, government, the central bank, regulators, humanitarian and development agencies.

The Toolkit and companion Excel were originally published on UNCDF’s website