Responsible Finance Forum

Collections with Dignity at FinComún

Cara Forster
01 February 2010
Source:  The Smart Campaign

In 2008, while facing rising default rates, FinComún implemented a new collections philosophy in order to support clients facing the global financial crisis and combat rising default rates. The new philosophy,Collections with Dignity, is based on the belief that collections agents should treat clients how they themselves would like to be treated.

By focusing on client outcomes as well as loan recovery,FinComún was able to strengthen relationships with clients, increase on-time payments, and mitigate some of the effects of the global financial crisis on the institution’s portfolio.