Payment Services Directive II (PSD2) for FinTech and Payment Service Providers

29 Sep 2017

The introduction of the Payment Services Directive II (PSD2) will open up the payment services market by regulating the FinTech revolution currently happening on a community level. The EU-wide harmonization of online payments is aimed at increasing the security for payment transactions and account information and creating a level playing field to enhance competition. PSD2 introduces the Third Party Provider (TPP) as a definition to regulate new payment services. Two […]

Building a Secure and Inclusive Global Financial Ecosystem

08 Sep 2017

The 2017 Brookings Financial and Digital Inclusion Project (FDIP) report evaluates access to and usage of affordable financial services by underserved people across 26 geographically, politically, and economically diverse countries. The report assesses these countries’ financial inclusion ecosystems based on four dimensions of financial inclusion: country commitment, mobile capacity, regulatory environment, and adoption of selected traditional and digital financial services.  The report further examines key developments in the global financial inclusion landscape, highlights selected financial […]

Consumer Protection in Digital Credit

30 Aug 2017

Digital credit is a fast-growing phenomenon in many emerging markets. These tiny loans are having a large impact, allowing millions of low-income consumers to borrow money with just a few taps on a phone menu or clicks on an app screen. But digital credit also raises serious consumer protection concerns. Will borrowers really think through their decisions to borrow or just borrow on impulse because access is easy and payment instant? […]

Financial Stability Implications from FinTech

30 Aug 2017

Technology-enabled innovation in financial services (FinTech) is developing rapidly. With its emergence, there will be both opportunities and risks to financial stability that policymakers, regulators, supervisors and overseers should consider. This is particularly important as many innovations have not yet been tested through a full financial cycle, and decisions taken in this early stage may set important precedents. Policymakers should continue to assess the adequacy of their regulatory frameworks as […]

Responsible Pricing: Field Evidence

30 Jun 2017

Responsible pricing remains a challenging issue with no clear-cut answers. However, key guidelines and tools have been developed to guide FSPs in strategic decision making. Notably, they include MFTransparency’s proposed approach to defining balanced pricing and the Smart Campaign’s new framework grounded in “assessments by induction” that replaced the market-based comparative approach to assessing fair pricing in client protection certifications. At the core of these frameworks is the understanding that […]

Customer Experience Playbook

16 Jun 2016

CGAP partnered with Janalakshmi, the largest urban microfinance institution in India serving 3 million poor Indian women, and global development advisory, Dalberg, to understand the Janalakshmi customers’ journey and design and test customer experience improvements for them. One of the outputs from this work is this Customer Experience (CX) Playbook, which aims to help FSP staff serving poor customers, to implement customer experience improvements, and ultimately influence their organizations to build a culture […]

Microfinance Credit Risk Management Tool Guides: Credit Scoring

14 Apr 2016

Scoring is a method of assigning a numerical value (the “score”) to a client in order to predict how likely he or she is relative to others to experience some event or perform some action in the future. This is predicated on the notion that past behavior is indicative of future behavior for populations with similar characteristics. By analyzing a sample of historical client and business data, trends are deduced […]

The Green Index: An Innovative Tool to Assess the Environmental Performance of MFIs

29 Mar 2016

The idea of the Green Index emerged from an observation: in the microfinance sector, there is still no clear understanding of what is meant by “environmental performance in microfinance” and no commonly accepted tool to assess the environmental performance of microfinance institutions (MFIs). The e-MFP Microfinance and Environment Action Group therefore decided to develop a practical tool to assess the environmental performance of a microfinance institution. The objectives of such […]

The State of Microinsurance: The insider’s guide to understanding the sector

08 Oct 2015

This annual magazine is the result of a major initiative by the Microinsurance Network bringing together some of the most authoritative voices within the field of microinsurance with the objective of taking stock of the sector and providing sector players with an in-depth understanding of the context in which they operate. In this first edition of the magazine the reader will, amongst other, learn about the state of microinsurance across […]

Arab Credit Reporting Guide

02 Oct 2015

The Arab Credit Reporting Guide was prepared by IFC’s and AMF’s credit reporting experts as well as external credit reporting experts1. IFC and AMF are grateful for the support from Arab central banks, credit registries in each country and credit bureaus, where present, for their input to the credit information sharing survey distributed and to the case studies presented in this guide. IFC would also like to acknowledge the support […]