Responsible Finance Forum

Bosnia and Herzegovina: Stories of Responsible Finance Impact

This Case Study shows how IFC focused its earliest efforts to resolve customers’ debt and improve the legal and regulatory environment for microfinance in Bosnia and Herzegovina.  In partnership with other organizations, IFC helped to restore Bosnia and Herzegovina’s microfinance sector by promoting Responsible Finance practices: consumer protection, financial institutions’ self-regulation, and financial education.

Lessons learned from this first financial education and debt counseling initiative has continued to be applied in other developing markets in Europe and Central Asia. Find out more at IFC’s Stories of Impact Series.