My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia

26 Feb 2016

The Smart Campaign, a global organization working to promote a set of Client Protection Principles in the financial inclusion sector, has long recognized that client perspectives were underrepresented in consumer protection discussions. With the Client Voices project, the Campaign questioned whether assumptions made about what constitutes problematic treatment rightly reflected what clients themselves worry about. To address this gap, the Campaign launched the Client Voices project, an ambitious research endeavor […]

Client Voices Benin Country Report

31 Oct 2015

This report presents key findings from qualitative and quantitative research for the Smart Campaign’s Client Voices project. This research project aims to understand what MFI clients consider both problematic and good treatment by MFIs, and to assess how common problems are in four markets: Pakistan, Benin, Peru, and Georgia. The research in Benin took place from May through October, 2014. First, BFA and Centre pour L’Environment et le Développement en […]